Shipping and Delivery

Delivery estimates are calculated according to the time it takes us to package and despatch your order, and the transit time based on the delivery method you have chosen. Times stated are based on business days of operation, so Saturday and Sunday don't count toward the transit time, and we take holidays into consideration.

 

Shipping Options

We ship using standard and express options for Australian addresses, and standard air services to international locations. 

PictoQuesto will not be responsible for damage, defect or loss that occurs to goods after they're delivered to you or a freight forwarder.

 

Shipping Restrictions

You'll be notified if we are unable to ship specific items to the address you've selected.

 

Customs, Duties, Taxes and Import Fees

When ordering from PictoQuesto you are considered the importer of record and are responsible for making sure the product can be lawfully imported to the destination country.

 

The recipient of an international shipment may be subject to import taxes, customs duties and fees once the package reaches the recipient's country. Such duty is a tax levied by governments on the value including freight and insurance of imported products. Any local duties, customs, and taxes that apply must be paid by the recipient upon delivery.

 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Returns, Exchanges & Refunds

We only offer refunds or exchange items if they are defective or damaged. We do not provide refunds for 'change of mind'.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Please email pictoquesto@gmail.com first for the shipping address in Melbourne, Australia and details of the process. You will be responsible for paying for your own shipping costs for returning your item.

 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Sale items (if applicable)

Regular priced items may be refunded in accordance with the terms above. Unfortunately sale items cannot be refunded.

 

Returns - Shipping

Shipping costs for the original purchase are non-refundable. If you are seeking a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

 

Privacy Policy

Collection of Personal Information

The Personal Information we gather from you helps us learn about your visit to the Website or use of the Services. We use this information to provide the Services to you, to better tailor the features, performance and support of our products and services, to answer your requests, questions and concerns, and to offer you additional information and opportunities.

 

Personal Information You Provide to Us

When you voluntarily register on our Website we collect Personal Information such as your full name and username, a password, and an email address. We use these data to create your account and to provide services to you.

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When you create your profile on the Website after registering, we will collect on an optional basis other personal information, such as information about your hobbies, interests, additional contact information, etc. You do not have to provide this additional information but if you do, we will use this information to better tailor the features, performance and support of our products and services.

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When you order products or services on the website, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.

 

When you contact us to submit comments, questions or feedback using the forms on the Website or send us an email, we will collect and store your email address and any information contained in the email you send us and any information attached to the email for so long as is necessary. This information is used to answer your email and address any questions you may have.

 

We may also collect from you the personal information about your contacts - such as the name and address of a gift recipient - in order to fulfil your purchase. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

 

Promotional Communications

You have the right to ask us not to process personal information for marketing or promotional purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.

 

The way in which we collect, use, handle and keep secure your personal information is governed by Australian Privacy laws.

 

Last updated: 23 November 2022